The role
Build the operating rhythm for our first retail experiences. You will connect hospitality, education, visual standards, and daily execution so every visit feels considered.
What you will do
- Translate the service vision into practical standards and training.
- Plan store readiness, opening routines, and client-care operations.
- Coach retail teams and create useful feedback loops with headquarters.
- Track recurring service issues and turn them into better systems.
What you bring
- Five or more years in premium retail or hospitality operations.
- Experience opening or materially improving a customer-facing location.
- Clear written communication and calm, present floor leadership.
- Comfort with schedules, budgets, training, and service measurement.
How we review
We look for evidence of judgment, craft, and relevant experience. Automated analysis helps our team organise applications; people make every recruiting decision.